International Express|International Air Transport Knowledge|CNS Logistics
International express: 2016-05-11 21:30:00 DHL international express cargo clearance issues. In international express, the recipient's information is often incorrect, the item has brand marks, the declared value does not match, the information is incomplete, the lack of special documents, and the international express The company's lack of local customs clearance capabilities, special customs inspections and other reasons lead to delays in customs clearance and delivery. DHL International Express is in order to better provide customers with fast, safe and economical international express services. DHL International Express lists the ways to deal with the common problems of express customs clearance delays, hoping to get the cooperation of customers to quickly complete the customs clearance delivery service. First of all, if there is a problem with the customs clearance of DHL express goods, the local DHL will contact the recipient and inform the customs of the problem. The sender must do the following two points: 1. You should contact the recipient to see if the local DHL express has notified the receipt The carrier will assist in customs clearance and verify the situation. Second, continue to consult DHL, the local customs will definitely notify the local DHL, the goods will be handed over to us, we are obliged to help you follow up the situation of the goods. It's just that the local DHL will be slow to respond to questions, because after opening an inquiry, they assign customer service to follow up, plus problems such as time lag. So it is best to contact the recipient so that it is faster to verify the problem. Secondly, the common problems of DHL international express customs clearance delay and how to deal with it: 1. In the customs clearance, the recipient’s information is incorrect or the recipient cannot be contacted, you need to re-provide the recipient’s correct information to DHL here, then here DHL Express will send it to the local to contact the customer to arrange customs clearance. At the same time, you'd better notify the recipient to contact the local DHL Express directly, so that the confirmation of the information will be faster. If it is verified that the local DHL has contacted the customer, the recipient will know what is wrong with the customs clearance, and deal with it accordingly, and can deal with it in time if any assistance is needed. 2. In customs clearance, express items containing brand logos and items containing brand logos are required to provide a transportation brand authorization letter. Without a brand authorization letter, it may be detained. Customs will require a power of attorney, so the recipient must provide the power of attorney to DHL for smooth customs clearance; 3. During customs clearance, the customs believes that the declared value in the commercial invoice does not match. In the declared value of express items, the customs believes that the value is too high or too low. At that time, the customer is required to provide a new commercial invoice with detailed product name and purpose to DHL for customs clearance. Moreover, inconsistent declared values u200bu200bmay result in fines locally. 4. When DHL International Express does not have local customs clearance capabilities, DHL International Express requires the recipient to find an agent to assist in customs clearance. If the goods are handed over to the agent for customs clearance, DHL will transfer all the information to the agent for customs clearance, then DHL has no way. Follow up the customs clearance of the goods, you can directly confirm with the recipient; 5. DHL International Express will need to provide import licenses, certificate of origin and other similar special documents to DHL to help customs clearance when special documents are missing when express goods are cleared. . 6. During customs clearance, when the customs conducts special inspections of the goods, there is no need to provide any assistance at this time. They can only wait for the customs to complete the inspection and release the goods if they think there are no problems. In this case, they can only wait. 7. When customs clearance occurs when the recipient refuses to pay the customs duties, the customs duties of the express mail are generally paid by the recipient, and the recipient refuses to pay the customs duties. You usually have tariffs for so many goods, and the customs duties may be high. If the recipient refuses To pay tariffs, you can persuade the recipient to pay the tariffs, or change the tariffs to advance payment. There will be a handling fee for changing tariffs to advance payment. The goods detained during international express customs clearance cannot be left at the customs for too long. After a long time, they may be confiscated or destroyed by the customs, or they may be returned. The refund fee is charged at the published price, which is relatively high. If there is a tariff If the recipient refuses to pay, you are still obligated to pay the customs duty even if it is returned or abandoned. Therefore, customers are requested to actively cooperate with DHL International Express to quickly solve the problem according to some of the common customs clearance delays mentioned above. In order to generate unnecessary costs and speed up the timeliness of customs clearance and delivery. MYEX is generally notified in advance, so it will not delay the occurrence of customer delays and other problems.