The concept of transport quality

by：CNS 2021-07-05

The concept of transportation quality 2021-06-20 10:34:39 Logistics transportation quality refers to the degree to which transportation service providers can meet customers' basic transportation requirements and personalized requirements. Logistics transportation quality management is to plan, organize, lead, coordinate, and control the entire logistics transportation process. The purpose is to provide customers with satisfactory service. Transport quality can also be defined as the gap between the actual service received by the customer and the customer's expectation of the service. Therefore, the quality of transportation is a subjective concept, which depends on the comparison between the customer's expected quality of transportation and the actual quality of experience (that is, the quality of transportation that the customer actually perceives). When the customer experience quality meets or exceeds the expected quality, the customer is satisfied, and the transportation quality is considered high; on the contrary, the transportation quality is considered low. The quality of transportation is not only related to the survival and development of the logistics enterprise itself, but also has a significant impact on the whole society. The content of quality management of various modes of transportation is not the same, but the requirements of transportation enterprises' freight quality management are the same.

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